Job details

2nd/3rd Line Technical Support Engineer - Electronic Systems Engineer


Ref 07-00913
Region Europe
Location UK South East - Guildford
Division Electronic Systems Group
Job role Technical Support
 
Job Description

Detica specialises in collecting, managing and exploiting information to reveal actionable intelligence. We use this capability to help government and commercial clients reveal intelligence, maintain security and strengthen resilience in today’s complex operating environment. We also use our skills to assist clients with other information-intensive problems such as achieving regulatory compliance and understanding customer behaviour.

By combining technological innovation with in-depth industry knowledge, we have developed a range of world-class solutions centred on our expertise in intelligence, security and resilience. This is backed up with over thirty years’ experience of developing solutions to some of the most complex security problems. Our business and technical consultants offer a range of core services from strategy formulation through people and process change to the development, delivery and support of software and hardware technology. Our understanding of today’s information-intensive challenges has also led us to develop a range of specialist services and products based on our unique intellectual property.

Detica delivers projects of significant scale across government and commercial markets in the UK, US and continental Europe. Our principal clients are government agencies responsible for intelligence, security and resilience. We also assist civil government and commercial organisations with a critical national infrastructure remit.  

Detica Electronic Systems Group is looking for 2nd/3rd Line Technical Support Engineers.

The successful candidate will be responsible for incident response, fault diagnosis and repair, problem management assistance and ‘return to service’ of related equipment. They will use their experience as an electronics hardware engineer to diagnose and resolve incidents to a component level.

In addition the candidate will be required to add input to testing strategy, automated test tools, development and maintenance of scripts and test harnesses for a suite of high-performance networking applications. They will use their experience testing client/server web and networking applications, coupled with their strong understanding of testing and test automation concepts, to identify methodologies for performing this testing.

The candidate will be expected to become a member of growing, highly motivated team offering excellent career prospects and possibilities.


Requirements

 
Skills & Experience:
Essential
  • Experience in an engineering support/production role
  • Experience in hardware error diagnosis
  • Experience in a customer facing role
  • Experience of Communication Systems Engineering
  • Networking and hardware support experience including experience of Linux & Windows Server, IP based communications protocols and networks, telecommunications equipment
  • Ability to diagnose and resolve communication systems and equipments to 3rd line

Desirable

  • Understanding of RF (including LF & HF) communication techniques
  • Understanding of service desk operation
  • Ability to carry out PCB diagnostics to component level
  • Understanding of project management and business techniques
  • Understanding of C++ and/or VHDL
  • Commercially aware with the ability to identify further opportunities whilst supporting clients


Responsibilities

Primary duties:

  • Carrying out hardware, network and system support to 2nd and 3rd line
  • To support a variety of communications focused solution
  • Prioritisation and escalation of incidents and problems within a defined service desk environment
  • Working with/for Service Delivery Managers as part of a team to support a diverse mix of clients
  • Working with development teams to resolve root causes of problems
  • Integration with design and development engineers to ensure that problems are escalated and resolved within Service Level Agreements

Additional duties:

  • Installation and commissioning of Detica networked and communication solutions which may include UK and occasional overseas travel
  • Assistance in the management of test harnesses and test scripts
  • Project management of support related projects
  • Possibility of providing cover as part of the 24 hour, 7 days a week call out rota with other members of the team


The Individual

Ability to quickly learn new skills in a fast-paced environment and demonstrate an interest in new technologies and processes
Ability to react positively and quickly to changing pressures and priorities

Working as part of a team to develop and maintain standards and procedures.

Benefits
  • Discretionary bonus scheme
  • Access to Group Personal Pension scheme
  • Access to the BAE Systems Share incentive Plan
  • Private medical insurance covering yourself   
  • Travel insurance / Personal accident
  • 25 days annual leave
  • Life assurance
  • Income protection
  • Interest free season ticket loan

In addition, extra benefits outlined below can be purchased using your flexible benefits allowance:

  • Pension scheme
  • Additional private medical insurance
  • Additional income protection
  • Additional life assurance
  • Life assurance for your spouse/partner
  • Critical illness insurance
  • Ability to select/exchange holiday
  • Childcare vouchers
  • Charitable giving
  • Bikes to work
  • Health assessments

You need to be able to achieve the highest level of security clearance for this role.


Locations

Guildford.


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